At masonknots, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple return and refund process under the conditions outlined below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original condition, and in the original packaging.
- Proof of purchase (such as order confirmation or invoice) is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, certain items (such as opened craft materials, personal-use supplies, or customized products) cannot be returned.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed via the original payment method, which in our case is Cash on Delivery (COD). Refunds will typically be made in cash upon collection of the return or through bank transfer where applicable.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at [email protected]. We will arrange for a replacement or a full refund at no extra cost.
5. How to Initiate a Return
To start a return, please reach out to us at [email protected] with your order details and reason for return. Our team will guide you through the process and arrange a pickup where available.